Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Shipping
Orders placed will be delivered by courier delivery. Shipping costs, which will be indicated and calculated during the order creation process and before you place the order. Up to 100 euro shipping will be free.
Submitted orders are processed from Monday to Friday from 9:00 a.m. to 9:00 p.m. and you will receive within 48 hours in Albania and Kosova.
If you are not satisfied with the Products that you have ordered, you can exchange the Products received in the Store within 7 days from their delivery.
Payment
We accept the following payment methods:
- Direct payment on delivery
- PayPal
Yes, shopping online with us is completely safe. We use secure payment gateways and encryption to protect your personal and payment information.
Not yet but we are working on that.
The prices of the Products indicated on the Website are VAT included.
Order & Returns
Placing an order is easy! Simply browse our products, add your desired items to the cart, and follow the checkout process to complete your purchase.
You can cancel or change your order within 24 hours in your account dashboard in your orders.
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.
You can go to our tracking order page by clicking here, and fill in the order details.
You can exchange the products received in the store within 3 days from their delivery.
In a week you have to conclude all the returning process.
Call: 069 558 9112
Email: sisolconceptstore@gmail.com
